The staff in the service department is outstanding

Jake was great to work with! Made the process an enjoyable one!

Michael and Marci were very helpful. Thank you for a great experience.

Always get great service from both the Service Department and the Parts Department!!!

Great experience! James Graham and Keith England are very nice and good at their job. Also good service department!

Very good and fast service today

I went to Shottenkirk Chevrolet to find a vehicle that would fit me and my lifestyle change that had occurred earlier this year. I found Brian who was more than willing to help me find the truck that would fit my personality and he delivered in Spades. The dealership was not too pushy when it came to financing. I told him what I could work with and they met it perfectly after some heavy finance work being done by Anthony Miller. I can't thank Brian and Anthony enough for their help in helping me find the perfect truck. Thank you Shottenkirk Chevrolet of Quincy! Would definitely recommend them for anyone interested in purchasing a truck or car! Follow-up, just bought a new set of tires and they were the same price after mailing rebate as the tires I bought 4 years ago. Very grateful and thank you Shottenkirk!

Overall a great experience. The initial salesman, Brian, was busy with another customer. James stepped in and helped us with picking out a vehicle that we liked. James was fantastic in answering our questions regarding the vehicle we purchased. Brian has been great with following-up with us and addressing any needs/issues that we have had after the purchase. Based on this experience, we would strongly consider the Shottenkirk Chevrolet in Quincy again for our next vehicle purchase.

Had my oil changed, tires rotated, and they topped of the Def fluid. Everyone was extremely nice.

Brian Miller at shottenkirk Chevy was fantastic. He explained everything very well and answered all questions in an easy to understand way.

Karri was so Awesome she was so nice and took good care of me and had me sold on the car that I wanted

Friendly and caring staff.

Somebody smoked in my car. Was told an hour it took 3 hours. The staff was not very helpful. When I looked for my car I did not find it. Someone was sent out to get it and they had hard time finding it. My wife is not happy even though there was no charge. She can give the details. She is not happy!!!!!

Michael F. is the main reason we come back to Shottenkirk. He is always pleasant, easy to work with, and is honest! He never pressures and always makes the process easy.

Brian MILLER, was very helpful and explained things and demonstrated things for us. A very pleasant person to work with.

Originally called on 11/13/24 to make an appointment because the date I was looking to have my vehicle serviced wasn't yet available online. Spoke with Trina who claimed to have set an appointment for me. She didn't ask for a phone number or an email address which I found odd and as she was hanging up, I overheard her say it was a wrong number that called in. Scheduled an oil change and diagnostic check (because our check engine light was going on and off) for the date that I needed the following week online. Got a confirmation email and text, which further proved that Trina didn't actually schedule my appointment, since I didn't receive either after the phone call with her. Arrived at my appointment on 11/03/24 a few minutes before 8am, greeting was less than stellar from both Trina and the other man working the service desk. They couldn't find my appointment, ended up writing down the info I'd already filled out online. Got the car checked out, was told I needed a new turbo. Got the info on how much it would cost and when they'd have the part in by. Told Rick I could come back on Monday morning since I was heading up to MN for Thanksgiving. Was handed the keys, which I was confused about since I hadn't paid for the oil change yet. Asked about that, which they hadn't done (not sure why since that was one of the services I'd scheduled) Rick said they'd fit me in. About 10-15 minutes later my car was out front and I was ready to pay. Rick said they'd add it to the tab for the service on Monday. Which I thought was odd, but Rick seemed like a pretty trust worthy guy, so I took the keys. There was a new sticker from Shottenkirk Chevy on the windshield, which didn't have a date of service but mileage for the next service. Checked my Cruze's oil dash, which was reset and said that the oil life was at 100%. Came in today on 12/02/24 arrived a few minutes before 8, again no actual greeting just asked what I was there for. Mind you, I was there for almost 3 hours and saw many other customers come in and were greeted with an actual hello or how are you. Told them what Rick told me. Was told the service would take about 2-3 hours, which it took just under 3. Looked at the bill, which didn't have the added amount for an oil change. When I got to the car, checked the invoice and the mechanic who serviced the car wrote in the notes for my car that I needed an oil change. Half of the services that I SCHEDULED for my appointment on 11/03 weren't actually completed and was lied to my face that it was. Hopefully they were being honest about my car needing a new turbo, but I wouldn't be surprised if they weren't. UPDATE::::::::::::::::::::: Chatted with the GM about my experience, apparently Rick thought there was some miscommunication. Which isn't sitting right with me, because that is not the truth. I've added some photos to make clear that there was no miscommunication. The mileage on the invoice from Photo 1 is from when I first brought the car in on 11/03/24 (wasn't updated for this service, not sure how important that actually is) As you can see from the service sticker, next recommended service is exactly 5000 miles from the mileage posted on the invoice. How would have I gotten said sticker, if it wasn't brought in? Either it was brought in the back and a sticker was just slapped on without any work done, or it was serviced. If you look at the Photo 2, you can see the mechanic who serviced the car today says it needs an oil change. The obvious answer is that it wasn't serviced and there was no miscommunication, a sticker was slapped on with no actual work being done. I'm sure if you look at the cameras from 11/03/24 between 8am-10am you'll see that what I wrote above is exactly what happened.

Good

James Graham did an excellent job with helping me trade in my vehicle for a fair price and even got me into a vehicle that I have been wanting for a long time. He is friendly, kind, very easy-going gentlemen and definitely would work with him again.

Sales guy James, was great. Very nice, kind, seemed very honest and trust worthy. Would recommend him again.

I have to say this has been a very positive experience. Jake was great to work with and able to answer questions to my satisfaction involving the purchase of an electric vehicle. I look forward to further interactions with the Schottenkirk team.

Rusty was one of the better salespersons we have ever dealt with. He was through, knowledgeable, and very trusting. The closing staff was nice to deal with and we thought we got the best deal possible. The staff in maintenance are at the top of their game. They are always helpful. It is kind of like "cheers", everyone knows your name.

Buying a car here was easy. Jake was awesome! The whole process handled in less than a day. Thank you Shottenkirk Chevrolet

My salesman brain Miller was amazing works well with no credit with a co signer I got a 2013 chevy impala great service go see him @ you will get a great deal thank you

Excellent service

I’ve been going there for 30 years bought a few vehicles there the people are wonderful in the service department. Last vehicle I bought from Shottenkirk was because of the service department. They are top-notch and always take care of you.

Friendly staff! Smooth process!

Good, honest people that always take care of me

Super friendly and very helpful!

Very helpful and knowledgeable. Thank you Tyler!!

Fantastic Dealership, friendly and helpful service after the sale. Service department is the best of any I've ever been to. I would not go anywhere else!

Quick and easy ty Mr Lewis for the excellent service

Jason Nichols is the best! Always on top of everything and quick for parts and service. He is the reason we continue to use Shottenkirk Chevrolet!!

Great service. Great people. I'll be back.

Brian Miller made my day. It was so easy buying from him. 10/10 would reccomend.

Great experience and everyone was awesome to work with 😊

I appreciate the updates that need to be performed on my car.

Was in and out in no time all was good

Thanks for staying late, made it quick and easy…Gary Mayes

Easy experience.. no pressure. Brian was very nice.

Great personality! Easy going and easy to talk to!

We went to Quincy to just look around, maybe ask a few questions, maybe test drive. But when we stopped at Shottenkirk Toyota, a very pleasant lady named Annette was honest and up front, and told us that new cars in our budget just weren’t available. But she referred us to Shottenkirk Chevrolet where we met Michael, and he took it upon himself to find a car that was ok for my disabled wife. In no time, he pulled our car to the front of the showroom and my wife said “I love that car”. That was enough for me. About an hour later, we’re signing forms and then off in our new 2025 Chevrolet Trax. Thank you so much Shottenkirk Chevrolet. You made my wife’s dream come true. Thank you Michael for all your help

Had a wonderful experience with Jake Angell at Shottenkirk Kia. Jake, Keith and Luke were all fantastic to work with. From start to finish they were all good to work with.

I was very comfortable, the guys Patrick and Bob were very friendly and took great care of me I’m not a fragile woman by any means but they handled things very nicely.

definitely one of the worst dealerships i’ve ever dealt with. bought a car, got a 3,000 mile warranty, and they ran me back and forth from home and quincy multiple times just to tell me they had to order parts. by the time they actually called me to FIX the problem i had ran though my warranty making multiple round trips for them to apparently just stare at my car for hours. went up with a check engine light and electronic throttle body warning light, only for them to call me and say there’s nothing wrong with it (you could put a 10 year old in the drivers seat and even they would be able to tell something was wrong). they stated they couldn’t do anything because the check engine light wasn’t staying on while running, guess what was on when i left the parking lot? called them and they sent someone out to read it , watched him plug the reader in and instantly clear it and turn my light off(it came back on a few hours later) i would absolutely not recommend dealing with these people, i’ve met kindergartners with more common sense. find a trusted mechanic for repairs and problems.

They are the best. They all treated us like royalty. Thank you Patrick and Jake!

James a great salesman. He was very friendly, upfront, and brought us several options to look at.

Friendly people, great service!

Ask for James Graham for the best buying experience you've ever had! He was very personal and helpful through the entire process, and made sure that we found exactly what we were looking! Thanks again, James! Great place to purchase your next vehicle!

Tyler jung

Brian was great to work with. Very knowledgeable about the truck we purchased. Overall great experience.

James was very helpful and friendly in the purchase of our new van! Highly recommend!

Great people to deal with!!